Spades - Conduct Manual: WHAT we expect and HOW to succeed
Conduct Manual for Labourers and Tradies Powered by Spades.
▶️ If you read this manual to the end, you will know EXACTLY what to do and what is expected of you when working for Spades
▶️ If you execute as per the manual, you will surely become an EXCEPTIONAL worker. The type is always busy and gets well paid.
Spades Labour Hire values more than anything having professional, polite, hard workers and we stand for an industry that values people.
Even though this is OUR manual of conduct, these rules are universal and they can be applied to roughly any construction workers in the industry.
✳️Note: If you are among the Spades’ workers, you will be required to follow this guide
(it will serve as a success guide as well).
BEFORE THE JOB STARTS
As soon as you receive your next job details, here's what you should do:
♠️ Do you have the necessary requirements?
Only accept the jobs that you’re 100% sure you can execute.
▶️Even if tight financially, never apply for a job that you don’t have the skills, physical requirements, or feel comfortable enough to deliver a good service.
Furthermore, do not accept work if you are not feeling well.
It may cause you to delay your recovery.
♠️ Check the job address
Make sure you put the address in Google Maps and check if you can be there for the designed work hours (from start to finish).
▶️Be sure that you have enough time to travel and if you need to leave early or arrive late, let your allocator and your supervisor know ASAP.
♠️ Know who you’re working for.
Make sure you know what you will be doing, who you will be working with and for (company name and supervisor name). This information is very important when filling out your timesheets.
♠️ Have the right PPE.
Boots, High-vis shirt and hardhat are the standard, minimum requirements for any job site. ALWAYS have those in hand.
In addition, we suggest you have gloves, sunscreen, safety glasses, a hat, and hearing protection.
*Always check if your job site requires long-sleeves and pants.
♠️ Collect Signatures on your Timesheet EVERY DAY.
⚠️The timesheet is proof that you’ve worked that day. We cannot charge and we cannot pay without it.
The Sign-Up Process should be intuitive and there are tutorials inside the app. Get in touch if you have any trouble.
*If you have printed timesheets and pen in case you run out of battery on your phone.
*If you couldn't collect the signature, inform your Allocator ASAP.
??: Submit all your timesheets by the END OF THE WEEK (Sunday Night the latest) for you to get paid MONDAY
♠️ Always show up.
Remember that construction is teamwork. No-shows usually result in projects getting slower and are not much appreciated. This can only lead in one direction which is you having a bad name.
Of course, emergencies happen. So, if you need to cancel due to any reason, cancel as soon as you know that you will not be able to work.
♠️ Be on time. Schedule your arrival 10-15 minutes earlier. (You don't want people waiting for you or miss induction)
♠️ If you notice you will be late: call to inform your allocator about the situation as soon as possible.
♠️ Introduce yourself respectfully. Say your name, who you work for, what you came to do, etc.
♠️ Keep the respect. Treat others like you want to be treated.
♠️ Show interest in the job. Find out what is expected of you as soon as possible.
♠️ Be Proactive. Do not wait for your supervisor to tell you what to do. Look for work.
Sometimes simple actions like collecting the rubbish keeps you busy.
♠️ Plan your work. Always try to understand the purpose of what you’re doing and try to think ahead as much as possible.
♠️ Be humble. If there is something that you don't understand, ask again. Ask your supervisor to demonstrate if necessary.
♠️ If you made a mistake, admit it as soon as possible
♠️ Your posture on site says a lot about you. Mind your body language and try to show yourself openly to work.
♠️ Avoid the excessive use of phones during work hours. This doesn’t apply only for calls but also for texting or calling as well as social media. Use your breaks for that or ask permission.
♠️ Let your supervisor know of any questions you may have and also any suggestion about how things could be done better.
♠️ Be organized. As mentioned above, have your PPE in order, timesheet, and pen available. Keep your tools, if you have them, organized. This applies also to the supervisor's tools.
♠️ Use company shirts as much as possible. That doesn’t mean you don’t have to take care of them. Try to keep them clean as much as possible. You can always let us know if you need extra shirts.
♠️ Remember: You are responsible for the job that has been given to you and for being professional.
♠️ Have integrity. Be truthful to your word.
⚠️We all had bad days and long weeks.
Do not let tiredness be your excuse to slack at work.
Always be honest about not feeling fit to work and let your supervisor know that you’re not feeling too good for whatever reason it may be.
END OF THE DAY
At the end of the day everyone wants to go home, but remember there are VERY IMPORTANT things to do:
♠️ Sign your timesheet
⚠️Again, the timesheet is very important.
It represents the proof that you’ve worked that day.
In case of any trouble collecting payments, we can always go to the timesheets to prove that you’ve worked that specific day. But to have any value, it is imperative that you have it signed.
♠️ Ask for feedback.
The simple act of asking for simple feedback, like “Did you like what I did today?” can bring the awareness that you are a good worker to the client.
♠️ Ask if you should come back the next day.
Part of being professional is taking care of your client.
Make the communication easier between builder and allocator really makes all the difference.
So, ask your supervisor if he needs you the next day, or what are his plans for the near future.
This way, you can pass the information on to the allocator.
♠️ Call your allocator ASAP
Always call or text your allocator as soon as the work finishes.
By doing so, your allocator will know if he should allocate you somewhere else the next day.
⚠️Many times, neither workers nor supervisors let the allocator know that the job has ended, which causes the worker to have an unwanted day off.
▶️A QUICK LESSON ABOUT PROFESSIONALISM◀️
We, at Spades, know that to keep growing and help our employers grow along with us, we need to be seen and remembered as a company that provides an excellent service.
When working for Spades, you will be on a Spades’ client job site. As an employee we expect you to treat our clients respectfully, politely, and as well as you can.
Regardless of the job, YOU will always be responsible for the quality of YOUR WORK and be held accountable for it. Above all, have a solid work ethic:
“Do the right thing, even when nobody's watching”.
That’s a quick definition of what work ethic means and that is what we expect of you.
NOTE: WE ARE ON YOUR TEAM.
Spades values brotherhood. The same way we ask you to be professional, we commit to being fair. It is very important that you report any situation in which you felt that you’ve been disrespected or bullied.
WHAT YOU'VE GOT TO GAIN?
Executing what we’ve just mentioned is the basic requirements to be seen as a good worker and being a good worker is only the first step to grow in your career.
⚠️ The simple things that we’ve mentioned in this text make a HUGE difference in how fast you can grow with us.
▶️If you perform well, soon you will be considered one of the Spades’ top workers and you will be prioritized for the best and most well-paid jobs.
In the long run, we invest in our main workers by giving tickets/licenses and sponsorship opportunities for the ones who need it.
We keep track of your performance by asking the clients how they felt about your work, so make sure you deliver a good service and everyone will gain.
THANK YOU FOR READING
But do you want to go the extra mile?
Spades values workers that want to grow with us as well as ambition as a whole.
Firstly, we'd suggest you to self assess your performance on site.
Ask yourself the following questions:
● Are there ways to improve?
● Can I do things better?
● How can I grow in my career?
Talk to one of Spade's officers. Anderson or I (John) are always keen to hear and give feedback as well as helping you out in your growth as a worker. Please think of what you want to achieve in the long run and let's discuss how we can help you get there.
▶️YOU DESERVE A BONUS!◀️
In this 15 minutes read you will learn exactly what need to know to become a well-paid worker.
Spades is a Labour Hire company based in Sydney. We are proud of offering skilled, competent workers for fair prices - while making the hiring process as easy as possible.
For more tips and tricks to be a great worker, keep reading Spades' blog
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